Good customer experiences can’t be designed, but the setting where they can happen can be.

Customer experience
We design the setting for positive service experiences!

We can identify with you your service potentials and define your strengths. From there, we can build tailored service concepts alongside optimised processes, which will create the perfect setting for positive customer experiences.

The service concepts can be themed to certain areas such as online media, ‘real’ service environments, communication structures and employee training.

What we can offer
We can help you to think and act with a customer focus!

Projects

We will work not only for you, but also with you, your customers and employees in short, medium or long term projects, tailored to suit your needs. It can be the optimisation of one or more service offers from your company or institution, or developing new and unique service concepts.

Consumers do not always have to be the customer of a service. The customer could also be internally within your company, colleagues from a different department perhaps, but it is still important to provide a customer oriented service that has been systematically designed.

  • We will explore your current service processes and offers
  • We will identify with you your service potential and define your strengths
  • We will establish the needs of your customers and colleagues
  • We will optimise existing services and develop tailored service innovations
  • We will help with the implementation of new concepts

Workshops

In individualised and tailored workshops to suit your needs, we will establish with you relevant topics and give insights into our discipline.

Possible topics:

  • What is service design? First looks into the discipline, its values, methods and project examples
  • Your service design project – identification of problems and formulisation of concrete questions
  • Making knowledge transparent – together we can gather existing knowledge such as initial ideas from your employees in relation to the needs of your customers and the weak points in internal processes
  • Service Acting – We can help you to experience the roles of service provider, and what it is like to stand face to face with the customer – play in the service theatre

… we are looking forward to investigating your questions!

Lectures

What is service design and what values can it offer you as a service provider? We can present our field of work and project examples to businesses, educational institutes and at conferences.

Training and Education

We want to support young and upcoming service designers to enter the new field of service design. We teach our innovative consultancy and design approach in academic institutions.

Alongside lectures and workshops, we will happily organise project co-operations with businesses and service providers from various sectors, an excellent chance for both students and the partners to familiarise themselves with service design.